How is your data safe and secure with Zoho?

 

Zoho has invested a lot of time and money to ensure that your information is secure and private. We offer security on multiple levels including the physical, software and people/process levels; In fact your data is more secure than walking around with it on a laptop or even on your corporate desktops.

 

Physical: Zoho servers and infrastructure are located in the most secure types of data centers that have multiple levels of restrictions for access including: on-premise security guards, security cameras, biometric limited access systems, and no signage to indicate where the buildings are, bullet proof glass, earthquake ratings, etc.

 

Hardware: Zoho employs state of the art firewall protectioan on multiple levels eliminating the possibility of intrusion from outside attacks

 

Logical/software protection: Zoho deploys anti-virus software and scans all access 24x7 for suspicious traffic and viruses or even inside attacks; All of this is managed and logged for auditing purposes.

 

Process: Very few Zoho staff have access to either the physical or logical levels of our infrastructure. Your data is therefore secure from inside access; Zoho performs regular vulnerability testing and is constantly enhancing its security at all levels. All data is backed up on multiple servers in multiple locations on a daily basis. This means that in the worst case, if one data center was compromised, your data could be restored from other locations with minimal disruption. We are also working on adding even more security; for example, you will soon be able to select a "data encryption" option to encrypt your data en route to our servers, so that in the unlikely event of your own computer getting hacked while using Zoho, your documents could be securely encrypted and inaccessible without a "certificate" which generally resides on the server away from your computer.

 

 

 

Data Security:

 

Our data centers are hosted in some of the most secure facilities available today in locations that are protected from physical and logical attacks as well as from natural disasters such as earthquakes, fires, floods, etc.

 

7x24x365 Security: The data centers that host your data are guarded seven days a week, 24 hours a day, each and every day of the year by private security guards.

 

Video Monitoring Each data center is monitored 7x24x365 with night vision cameras.

 

Controlled Entrance: Access to the Zoho data centers is tightly restricted to a small group of pre-authorized personnel.

 

Biometric, two-Factor Authentication: Two forms of authentication, including a biometric one, must be used together at the same time to enter a Zoho data center.

 

Undisclosed locations Zoho servers are located inside generic-looking, undisclosed locations that make them less likely to be a target of an attack.

 

Bullet-resistant walls: Zoho servers are guarded safely inside bullet-resistant walls.

 

Network Security

 

Our network security team and infrastructure helps protect your data against the most sophisticated electronic attacks. The following is a subset of our network security practices.These are intentionally stated in a very general way, since even knowing what tactics we use is something hackers crave. If your organization requires further detail on our network security, please contact us.

 

128/256-bit SSL: The communication between your computer and our servers is encrypted using strong 128-bit keys (256-bit keys in many cases). What this means is that even if the information traveling between your computer and our servers were to be intercepted, it would be nearly impossible for anyone to make any sense out of it. Please check our product pages for details on which applications or plans support SSL.

 

IDS/IPS: Our network is gated and screened by highly powerful and certified Intrusion Detection / Intrusion Prevention Systems.

 

Control and Audit: All accesses are controlled and also audited.

 

Secured / Sliced Down OS: Zoho applications run inside a secured, sliced-down operating system engineered for security that minimizes vulnerabilities.

 

Virus Scanning: Traffic coming into Zoho Servers is automatically scanned for harmful viruses using state of the art virus scanning protocols which are updated regularly.

 

People Processes

 

Designing and running data center infrastructure requires not just technology, but a disciplined approach to processes. This includes policies about escalation, management, knowledge sharing, risk, as well as the day to day operations. Zoho's security team has years of experience in designing and operating data centers and continually improves our processes over time. Zoho has developed a world class practices for managing security and data protection risk.

 

Select Employees: Only employees with the highest clearance have access to our data center data. Employee access is logged and passwords are strictly regulated. We limit access to customer data only to few employees who need such access to provide support and troubleshooting on our customers' behalf.

 

Audits: Audits are regularly performed and the whole process is reviewed by management.

 

As-Needed Basis: Accessing data center information as well as customer data is done on an as-needed only basis, and only when approved by the customer (i.e. as part of a support incident), or by senior security management to provide support and maintenance.

 

Redundancy and Business Continuity

 

One of the fundamental philosophies of cloud computing is the acknowledgment and assumption that computer resources will at some point fail. We have designed our systems and infrastructure with that in mind.

 

Distributed Grid Architecture: Zoho services run on a distributed grid architecture. That means a server can fail without a noticeable impact on the system or our services. In fact, on any given week, multiple servers fail without our customers ever noticing it. The system has been designed knowing that server will eventually fail - we have implemented our infrastructure to account for that.

 

Power Redundancy: Zoho configures its servers for power redundancy – from power supply to power delivery.

 

Internet Redundancy: Zoho is connected to the world –and you- through multiple Tier-1 ISPs. So if any one fails or experiences a delay, you can still reliably get to your applications and information.

 

Redundant Network Devices: Zoho runs on redundant network devices (switches, routers, security gateways) to avoid any single point of failure at any level on the internal network.

 

Redundant Cooling and Temperature: Intense computing resources generate a lot of heat, and thus need to be cooled to guarantee a smooth operation. Zoho servers are backed by N+2 redundant HVAC systems and temperature control systems.

 

Geo Mirroring: Customer data is mirrored in a separate geographic location for Disaster Recovery and Business Continuity purposes. Please note geo mirroring is available on select products and plans.

 

Fire Prevention: The Zoho data centers are guarded by industry-standard fire prevention and control systems.

 

Data Protection & Back-up: User data is backed-up periodically across multiple servers, helping protect the data in the event of hardware failure of disaster.

 

Is Zoho Trustworthy?

 

Yes. Our privacy policy states: "We assure you that the contents of your Account will not be disclosed to anyone and will not be accessible to employees of ZOHO Corporation. Neither we process the contents of your Account for serving targeted advertisements." Zoho is not in the business of selling advertising nor will it sell your personal information to third parties. In addition, when you pay by credit card for Zoho services, your credit card information is not stored by us, but is securely passed to the credit card companies and in use for that single transaction. Users can also access their personal information to make changes and remove themselves from the system

.

How secure is your Information

 

We adopt industry appropriate data collection, storage and processing practices and security measures, as well as physical security measures to protect against unauthorized access, alteration, disclosure or destruction of your Personal Information, username, password, transaction information and data stored in your user account. Access to your name and email address is restricted to our employees who need to know such information in connection with providing Zoho Services to you and are bound by confidentiality obligations.

 

Is my data secured?

 

While using Zoho your documents and data are securely stored online on our servers and can be accessed from anywhere. This means as long as you have Internet access you can access your Zoho data from any computer and enjoy a productive and convenient working experience wherever you go without the hassle of bringing your computer with you. In addition, Zoho helps people collaborate on projects and share information with a simple mouse click. For example, in Zoho Writer, there are several ways to share documents in private, make them public or even perform collaborative editing in real time. Zoho also offers a very economical approach to getting your work done. While we offer free editions of all our applications, businesses also have access to our business editions at extremely competitive rates.

 

Data Ownership

 

We respect your right to ownership of content created or stored by you. You own the content created or stored by you. Unless specifically permitted by you, your use of the Services does not grant Zoho the license to use, reproduce, adapt, modify, publish or distribute the content created by you or stored in your user account for Zoho’s commercial, marketing or any similar purpose. But you grant Zoho permission to access, copy, distribute, store, transmit, reformat, publicly display and publicly perform the content of your user account solely as required for the purpose of providing the Services to you.

 

Personal Information and Privacy

 

Personal information you provide to Zoho through the Service is governed by Zoho Privacy Policy. Your election to use the Service indicates your acceptance of the terms of the Zoho Privacy Policy. You are responsible for maintaining confidentiality of your username, password and other sensitive information. You are responsible for all activities that occur in your user account and you agree to inform us immediately of any unauthorized use of your user account by email to accounts@zohocorp.com or by calling us on any of the numbers listed on http://www.zoho.com/contact.html. We are not responsible for any loss or damage to you or to any third party incurred as a result of any unauthorized access and/or use of your user account, or otherwise.

 

 

 

 

Seeking support in setting up Zoho Business?

 

At Zoho, we believe every customer is important and is the main reason for our existence. We also realize that our growth lies in keeping our customers happy and satisfied with our products. We strive to respond every query within 24 hours. Our support is available 24 hours a day & 5 days a week, except public holidays.

 

E-Mail Support

 

Available for all users

Zoho provides email support (during the business hours) for signing-up, usage assistance, problem diagnosis and resolution, clarification in documentation, and technical guidance. Please send a mail to support@zohobusiness.com

Fill out the form below and we will get back to you.

If you do not hear from our support team within 24 hrs (except Saturday & Sunday PST), please e-mail to support-escalation@zohocorp.com

 

Important notes:

 

1. Please provide as much information as possible to make sure you get the accurate answers.
2. To report a bug, kindly tell us the steps to re-produce.

 

 

Phone Support

 

Zoho provides phone support (during the business hours) to walk through on setting up Zoho Business and every other applications that are related with Zoho Business.

Please contact on any one Toll Free numbers : 888 900 9646,   888 204 3539

 

To get telephone support for other Zoho services, please submit the form below and or product expert will call you. If the problem is business critical, please e-mail to support-escalation@zohocorp.com and we will call you as early as possible.

Customers can avail telephone support for the following:

 

1. To report a problem and get technical assistance.
2. Following up on a problem.
3. Communicating the priority.
4. Getting the status on your current problem etc.